Kristen Scannell Joins PEP as Patient Experience Coordinator

SARATOGA SPRINGS, NY—The Patient Experience Project (PEP), an EVERSANA™ agency, has announced the addition of Kristen Scannell as a patient experience coordinator.

Scannell has more than five years of educational experience as a school counselor at a number of school districts. In her new role, she will coordinate and support the successful execution of the agency’s patient relationship management activities, including PEP’s patient mentor, speaking, and adviser programs.

“Kristen’s experience has taught her the value of building positive, trusting relationships, which is at the heart of PEP’s work with patients and caregivers,” said Jenny Sparano, director of PEPpartners. “Her natural empathy and problem-solving skills make her a valuable addition to our team.”

Scannell received a bachelor’s degree in psychology from Sacred Heart University in Fairfield, Connecticut, and a master’s degree in education and school counseling from the College of Saint Rose in Albany, New York.

About the Patient Experience Project

PEP, an EVERSANA™ agency, is a full-service, patient-centric communications firm serving the healthcare, pharmaceutical, and biotechnology industries. PEP has offices in Saratoga Springs, New York, and Chicago, Illinois. PEP’s nationally recognized approach centers around collaboration with the foremost disease experts—patients themselves—to co-create authentic programs and content for patients, caregivers, and healthcare professionals. Learn more about career opportunities at



EVERSANA is the leading independent provider of global services to the life science industry. The company’s integrated solutions are rooted in the patient experience and span all stages of the product lifecycle to deliver long-term, sustainable value for patients, prescribers, channel partners, and payers. The company serves more than 500 organizations, including innovative start-ups and established pharmaceutical companies, to advance life science services for a healthier world. To learn more about EVERSANA, visit or connect through LinkedIn and Twitter.