PEPpartners: Enhanced Patient Engagement

The Patient Relationship Management Experts

The Patient Experience Project (PEP) has announced PEPpartners, the next generation of PEP’s patient relationship management services.

“While patient relationship management has always been a key offering at PEP, PEPpartners takes these services to a more strategic level,” explained Kristin Phillips, managing director of strategy and patient relationship management. “We go well beyond seeing a patient as a testimonial. Instead, we focus on building trusting, lasting relationships with patients and caregivers to identify ways to improve the patient experience and meet our clients’ strategic objectives.”

Too often pharmaceutical, healthcare, and biotechnology industries keep patients at arm’s length when working with them. In doing so, they miss numerous opportunities to bring depth to their messaging, find solutions to patient needs, positively impact the patient experience, and move their business forward. PEPpartners uses PEP’s nationally recognized approach to patient engagement by collaborating with the foremost disease experts—patients and their caregivers.

“We ensure patients are not only heard and valued but have an ongoing seat at the table,” added Phillips. “As American healthcare continues its transition to a consumer-driven model, the influence of patients steadily grows. PEPpartners is built on the belief that by tapping into the power of patient engagement, the results can be good for the patient and for business as well.”

Whether the goal is to improve disease state awareness or adherence, affect better health outcomes, or build trust in a brand, PEPpartners places the patient experience at the heart of its efforts. Patients, after all, know better than anyone what it’s like to live with a condition, and their opinions hold real value—not only to their peers but more and more to healthcare professionals and the various industries that serve them. Learn more at

About PEP
PEP’s success in serving the pharmaceutical, healthcare, and biotechnology industries is attributable to the agency’s unique co-creation approach. PEP offers a full array of services, including PEPpartners (patient relationship management); PEPtrials (clinical trial recruitment and retention); website, video, animation, and epic content creation; online-community building; social media content and strategy; digital advertising strategy and execution; and traditional marketing and branding. PEP has been recognized as one of America’s fastest-growing private companies in 2017 by Inc. 5000 and honored as a “Best Places to Work” company by the Albany Business Review.