PEP Profiles: Danielle Thompson

Danielle Thompson is an insights specialist at the Patient Experience Project (PEP). She has become an integral part of developing PEP’s signature Workgroups for patients and caregivers, helping to ensure that their voices and stories are heard.

Danielle is known at PEP for bringing empathy and an uncanny attention to detail to her role, not to mention being a fashion-forward favorite of her colleagues. Read Danielle’s answers to our questions below.

What do you find rewarding about working at PEP?
One of the most rewarding things about working at PEP is meeting the people in the communities we serve. It’s easy to get frustrated sometimes when you’re putting in long hours at work and working hard to meet deadlines; however, meeting these patients and their families makes it all worth it. Listening to their stories and struggles really helps put things into perspective for me. If putting in extra hours means that I am ultimately helping someone, well, then I’m okay with that.

What is the best piece of advice you have ever been given?
One of the best pieces of advice I’ve been given is to let go of what you can’t control. I try to remember and live by this advice both at work and outside of it.

What is your life’s mantra?
I was told by a coworker that you’re in charge of your own happiness. Once I heard that, it really stuck with me. There are many things we “have” to do in life, and the ability to say yes and no to the things that are optional is really powerful. I’m getting better at saying yes to the things I know will make me happy and no to the things I know won’t. Oh, and I always say yes to dessert!

Do you have any secret skills or talents?
I can remember the lyrics to most songs.

Describe how you like to spend time outside of work.
I love trying new restaurants with my friends. Finding someone who will share food with you is invaluable.

Are you involved in any volunteer work?
When I can, I take part in the volunteer opportunities we offer at PEP. It’s just another way to help the communities we serve. It’s also fun to get outside of the office with my coworkers and get to know them on a more personal level with the stresses of deadlines removed.